Watari is an AI tool that turns customer support tickets into bug reports mapped to the exact file and function in your code, then drafts the fix as a pull request your CI checks.
Tested in public. Every result is published, misses included.
14 days free, no card. Works with Zendesk, Intercom, Freshdesk, Jira, Linear, GitHub Issues and Azure Boards.
Watari spots the real bug among the questions in your queue.
Every message, screenshot and screen recording becomes a clear bug report, with the steps to reproduce it.
The report points at the file and function behind the problem, so nobody has to hunt for it.
A draft pull request opens for your engineers, checked by your own CI.
When the fix is live, Watari drafts a plain note for the customer.
One real bug among the questions. The how-to tickets get a suggested answer instead.
Checkout hangs on Safari for carts over $200
Maya Chen wrote“Our checkout button just spins on Safari when the cart is over $200.”
Checkout hangs on Safari for carts over $200
Found in your code
src/components/checkout/PayButton.tsx
handleSubmit() lines 142 to 168
Only moves on when the payment says “succeeded”. Larger Apple Pay payments come back as “processing”, so the button spins.
Fix checkout hang on Safari for large carts
watari/fix-checkout-safari-hang
Fix is live
Hi Maya, checkout works on Safari again, whatever the cart size.
Once approved, it posts to ticket #4812 as a public reply from your team.
The draft changes the function the ticket pointed to. Your CI checks it, and nothing merges until your team approves it.
Coding agents start from a well-written issue. Customer reports rarely arrive as one. Watari writes that issue from the ticket and its attachments, finds the code, and closes the loop with the customer when the fix ships. Watari vs coding agents
Your support team approves it, and it posts to the original ticket.
Hi Maya, the checkout fix is live. Carts over $200 go through on Safari again. Thanks for flagging it so quickly.
Stop relaying messages between customers and engineers. Real bugs leave the queue as clear reports, and you hear the moment they are fixed.
Get your senior engineers’ week back. Bugs arrive pointing at the code, with a draft fix ready to review.
See customers hear back sooner, and pay only for bugs Watari maps to the code.
Hand Watari the customer’s issue in Jira, Linear, GitHub Issues or Azure Boards, and get it back pointing at the code with a draft fix.
Plans start at $400 a month for 20 bugs mapped to your code. Everything else it reads is free.
Watari is an AI tool that turns customer support tickets into bug reports mapped to the exact file and function in your code, then drafts the fix as a pull request your CI checks. When the fix ships, it tells the customer.
Connect your help desk and your code. Watari reads each ticket, including screenshots and screen recordings, and hands engineering a bug report with the steps to reproduce it and the code it points to. Nobody has to rewrite anything.
The integration copies a ticket into Jira as it is. Watari works out whether the ticket is a real bug, writes the report, finds the file and function behind it, drafts a fix, and files the issue in Jira, Linear, GitHub Issues or Azure Boards for you.
Yes. Hand an issue to Watari by assigning, labelling or mentioning it, or with a rule you set. It reads the issue like a support ticket, writes a report with the steps to reproduce it, finds the file and function behind it, and drafts a pull request when it is confident. It posts its progress on the issue as it goes.
A ticket that needs no code change, such as a setting or a how-to question, gets a suggested answer your support team can send, and no pull request. Tickets about the same problem are grouped into one issue, so engineering sees it once.
It can draft the fix. Watari opens a draft pull request against the code it found, your CI checks it, and your engineers decide whether it merges.
Watari reads your code to find a bug and draft a fix. It keeps no copy of your repository, and it never trains AI on it.
Yes. Watari, often written Watari AI, is the product at watari.ai that turns support tickets into bug fixes. It is not connected to other companies with a similar name.
Teams usually compare Watari with help-desk-to-tracker integrations and AI code-review tools. The comparison pages show the differences side by side.
Connect your help desk or your issue tracker, then GitHub or Azure DevOps. Watari maps each bug to the exact file and function in your code and drafts the fix as a pull request your CI checks.
14 days free. No card. Cancel any time.