Support tickets hide bugs and feature requests. We find them.
Watari extracts bugs and feature requests from your support tickets and delivers structured, developer-ready reports — automatically. No manual triage.
Works with your stack
The cost of missed signals
$2.41T
in US poor software quality costs annually
CISQ/Carnegie Mellon 2022
13 hours
per failure spent finding and fixing bugs
Industry research
100x
more costly to fix bugs post-release than during design
IBM Systems Sciences Institute
Everything your team needs
Ticket Ingestion
Ingest support tickets from Zendesk, Intercom, and Freshdesk via webhooks — no manual uploads.
AI Signal Extraction
Claude AI analyzes ticket threads and extracts structured bug reports and feature requests with severity, steps to reproduce, and customer impact.
Instant Delivery
Reports delivered to Slack, Linear, Jira, or GitHub Issues — directly into your engineering workflow.
From call to actionable signal in minutes
Connect your support tool
Link Zendesk, Intercom, or Freshdesk in one click via OAuth.
Tickets are ingested automatically
Webhooks stream new tickets and conversation updates straight into the pipeline.
Signals land in your workflow
Structured bug reports and feature requests with severity, repro steps, and customer quotes — in Slack, Linear, or Jira.
Deploy-aware customer write-back
We don't tell your customer it's fixed until it actually is.
Other tools ping the customer the moment a PR merges. That is wrong if your fix lives on develop for a week, on a release branch for a sprint, or ships behind a deploy gate. Watari watches the deploy, not the merge.
Watch the merge
When the engineer merges the Watari-drafted PR, the customer-facing root-cause-analysis stays in draft. We do not tell the customer the bug is fixed yet.
Wait for the deploy
Watari listens for your GitHub deployment events. When the merge actually lands in production, the RCA publishes back to the originating ticket — same channel the customer reported on.
Catch the rollback
If a later production deploy excludes the fix, we hold the RCA and surface a rollback banner to your engineers. No false "we shipped it" pings, no rollback embarrassment.
The math is simple
100 tickets/month × 15 min saved
= 25 hours back
Per team, per month. Applied to your highest-leverage engineers.
$125K+
per year on triage engineer bridge roles
Glassdoor 2025
91%
of developers have unresolved bugs due to irreproducibility
Developer surveys
40%+
of developers cite irreproducibility as #1 barrier
Cambridge University
Simple, transparent pricing
Start with a 14-day free trial. No credit card required.
Starter
- 20 Mapped Bugs / month
- Per-Mapped-Bug overage at $25 / ₹2,000
- AI bug & feature extraction from tickets
- Bug-to-code mapping with confidence scoring
- Draft pull requests (bundled)
- Customer-facing RCA on merge (bundled)
- Jira, Linear, GitHub Issues sync (bundled)
- Slack notifications
Growth
Popular- 60 Mapped Bugs / month
- Per-Mapped-Bug overage at $20 / ₹1,700
- Everything in Starter
- 80% / 100% spend alerts
- Priority email support
Scale
- 150 Mapped Bugs / month
- Per-Mapped-Bug overage at $15 / ₹1,250
- Everything in Growth
- Multi-repo orchestration
- Slack support channel
Design Partner
- 30 Mapped Bugs / month (cap, no overage)
- 6-month minimum commit
- Direct Slack channel with the founders
- Quarterly product roadmap input
- Limited availability — apply for the program
Stop losing bugs and feature requests in support tickets.
No credit card required. 14-day free trial.